Why we love Mount Vernon Institute for Innovation

We arrived home from a few days in Atlanta last week working with the amazing team at Mount Vernon Presbyterian school, in particular the team behind the Mount Vernon Institute for Innovation. The Mount Vernon Institute for Innovation (MVIFI) is headed up by the spectacular Bo Adams and is built on a culture of 3 pillars, design thinking, global competitiveness and citizen leadership. Obviously, we are especially drawn to a school that has design thinking as one of its core values and we love learning with MVIFI as they are growing in this area.

Here are the top 3 reasons we love MVIFI:

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1. The People

I have had the pleasure of working with and getting to know several of the MVP folks and can without a doubt say they are some of my favourite people to collaborate with. They have truly taken on design thinking as a way of life at Mount Vernon. It is hard not to be drawn into the southern hospitality and accents of the MVP crew, they have welcomed us into their homes, hearts and minds throughout the 2 years that we have been working together. Ultimately my favourite part about working with MVP is the fact that they are always creating ideas to take into action and learn from. It is part of their “Ship It” philosophy to put ideas out into the world early rather than letting them percolate behind closed doors. This nature and culture creates a team of people who know how to value the generation of ideas and have a getting it done attitude that can’t be beat. I have especially enjoyed jamming with Mary Cantwell, Trey Boden, Chris Andres, TJ Edwards, James Campbell, Emily Breite, Chip Houston and of course Bo Adams. It is the dedication that these folks have to ongoing learning about design thinking and a never-ending perseverance to keep striving the change education.

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2. The MVP Norms

Start with Questions, Share the Well, Assume the Best, Fail Up & Have Fun

These norms are posted up around the school, celebrated and embedded. Certainly aligned with design thinking mindsets and with the uncertainty of learning in the 21st century. Rooted in assuming the best and starting with questions, these norms honour the fact that when we just to preconceived assumptions without discovering facts and uncovering the unknown we are setting ourselves and others up for upset. Share the well and have fun celebrate success from big to small and demonstrate a playful nature to facing the challenges ahead. My personal favourite is Fail Up, one that we have taken on as part of our repertoire and most certainly resonate with the most. MVP has a tradition of celebrating Fail Up moments and even have an official ceremony each year for a teacher or student who has demonstrated getting up from a failure and showing their grit and resilience from learning from their mistakes. This is something that we need to see more.

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 3. The Collaborations

Well obviously, our collaboration with MVP has been most valuable for our learning and theirs, but the collaborations don’t stop there. While we were at Fuse we learned of so many more collaborations that are underway and in development. MVIFI actively seeks non-traditional collaboration opportunities to deliver real-world opportunities for their students and teachers to learn from. This year MVP partnered with The Museum of Design in Atlanta (MODA) for students to design and building an exhibit on design thinking featuring a giant David Kelley inspired moustache and glasses, in development a partnership with Thrive LLC a local design firm in Atlanta for students to see where the design thinking skills they are learning could take them in a corporate setting and of course the many collaborations that brought Fuse to life. We had so much fun working alongside MVP, Greg Bamford from Leadership & Design and the many coaches from the #dtk12chat community. The best part about collaborations is that they are not one-sided. Everyone learns from what they put in.

Building Ownership and Capacity: Give the Gift of Holding

What is the role of holding?

It is a powerful gift to give someone something that they didn’t ask for and that they didn’t even know they wanted.

Or is it? This is a question that has been running in the back of my head for the past few weeks. 

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Primarily this swirling around after we came back from EdCamp Manitoulin and I was thinking about EdCamp Design Thinking that we helped pot on in the fall. Being at EdCamp Manitoulin reminded me how important it is for people to organize the event, to put out the invitation and to help convene the conversation. And the even better part is when they get to participate in the conversations. It is undoubtedly the hardest part of being a facilitator is being the one to hold the conversations and not fully get to participate. It was our pleasure to be able to give that gift to EdCamp Manitoulin. We were happy to step in and carry that weight for the EdCamp Manitoulin team so that they could do what they needed to do, which was be with their guests and host the party. It was a stress that we are used to carrying and gave us a chance to practice our documentation and harvesting techniques.

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Last year, I called a group together to host EdCamp Design Thinking and we were able to put on a fabulous event with over 70 people and a beautiful salad club lunch. I think it was what people needed. A place to connect, to be with peers and to have conversations about education.

Just tonight, I was at a powerful lecture about an innovative program that talks about the “professional in the background” and it struck me that there is an intense need for the “expert” to hold the space for practice and process to occur, but to let others take the reigns. The structures supporting the container can stand up on their own and can be filled in with gentle coaching and check-ins. It isn’t as simple as just passing the torch and walking away. But rather a process of building trust, showing how, growing confidence and lending support to make mistakes.

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Now, I am wondering how to we build ownership and capacity to have others hold EdCamp Design Thinking? What if no one wants to? If someone does, how do we support them? Does anyone what to take over? We are here to help you hold it!

Connecting with Richmonders

The James River is 560 km long and one of the 12th longest rivers in the United States that remains within the same state (source: wikipedia) and the centre piece to a design challenge at Collegiate School in Richmond Virginia.

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How might we connect with Richmonders to bring awareness to the James River?

This HMW question was the frame for a 1 week design challenge and I had the pleasure of being able to kick of the design thinking work with Collegiate. I travelled to Virginia for 2 intense days of design thinking following a half day Jane’s Walk aka “Jenn’s Walk” designed specifically for me by the Collegiate Students 🙂

Often, the question about design thinking is around what are the outcomes and what are the students really learning by being involved. Most evidently are the practical outcomes of producing a product and being able to present that idea that get assessed and evaluated, and then there is the process and perhaps more intangible outcomes. These are the outcomes that I took notice of.

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Talk to strangers  We teach kids not to talk to strangers. For some of the students, it was unnerving to go up to complete strangers to ask questions and they soon realized that they had to pick themselves up quickly from rejection. It was invaluable how the students had to learn to grab someone’s attention and to try and state their intent quickly, this was something they had to iterate on often. These grade 8’s at Collegiate very quickly had to learn how to talk to strangers and we had a critical conversation about when it is appropriate to observe strangers and a few expressed concerns of unease when it came to people watching and making notes about it. The major difference between your personal comfort level as a researcher/designer and how to gain information needed to inform your work to be human-centered.

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Collaboration takes time We have expectations of what collaboration should look like. For students to work together is a key to learning how to negotiate, how to balance power and where the boundaries of roles are that influence and distract from the team. As Heidi Siwak once said “Collaboration is not group work“. It is not as easy as putting students in groups and expecting them to perform a specific way. On day 2, the teachers at Collegiate and I had a conversation that I think captures this well. It was pointed out to me that one of the groups “was behind”. This prompted an interesting conversation about what it meant to be in this emergent process and how this group was performing in comparison to the other groups. Ultimately, it was the tension of what collaboration should look like and what it actually did. The group stayed together and worked their way through the week at their own pace.

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Ask for what you need It takes vulnerability to verbalize how we work. During design thinking 101, I watched as groups pushed through the process and for some it was physically a struggle. I could see the frustration in some of the students faces as they worked through uncertainty and ambiguity. Following DT 101, we had a conversation about Task, Team, Self to reflect and in particular one student spoke up about her personal frustrations of having to move forward before she felt like a task was complete. It was inspiring to hear her share this and together we were able to work out a way for her to ask her team for time to pause before moving on. Later in the day, she told me that it helped her greatly to let her team know what she needed and for the team to be able to reciprocate.

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Our time was brief together, it was a ton of fun and I know the students got a lot out of it. It was exciting to be a part of their engagement with the James River. The river that runs through some of their backyards and is the root of a nature, physical activities and economy. Through design thinking 101, an introduction to ethnography through observations and interviews, and a deep dive into defining the problem and developing solid HMW questions; I was inspired to observe some of their lessons learned through engaging in the design thinking process.

 

 

 

 

The Value of a Pivot

Often, we set out with a plan in mind and it seems crystal clear exactly how we are going to make that idea happen. In our minds, we have probably been playing with this idea in different forms and sometimes just saying it out loud can take it in an entirely different direction.

13127049044_d9bdb3a598_cWe work in complex problems and sometimes find ourselves as the ones who have to say, “hold on… what are we actually trying to achieve here?”

This is an extremely difficult conversation to have especially when it feels like forward is the only way to go. We have all been on a project where the bias to take action is imperative, time is of the essence, everything around you seems to be saying yes, yes, yes and yet this is the moment when reflection and feedback serve the greatest purpose.

The value of a pivot:

  • Take a pause;
  • Reflect on how you got here;
  • Question the process;
  • Develop a strategy to the strategy; and
  • Fundamentally challenge your assumptions.

Find your repurpose.

It feels simpler to listen to everyone that is agreeing and seek kind feedback to justify what you are doing. The complexity is looking for respectful and challenging feedback for an opportunity to react and pivot.

Momentum can be dangerous, as it pushes you in the only direction it can. 

Let’s not kid ourselves, we are huge fans of bringing outrageous ideas to fruition, that is how we ended up doing a Nuit Blanche exhibit in a truck and a ball pit in a park. We love to play with making ideas happen and undeniably we learn greatly from these ideas.

So, sometimes it is awkward to be seen as the one driving towards action and simultaneously having to put the breaks on.

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It may feel like taking a pivot is going sideways or even worse backwards, but we strongly value the role and position of being able to embrace this moment and push beyond it. It is an opportunity to fail up (push to, through and beyond failure) to be able to see what you are learning and what you need next.

It takes great strength to be able to acknowledge what didn’t work. 

We appreciate that is difficult to both give and receive feedback, especially with every intention of being empathic and vulnerable. (I know that I am trying to work on this.) It is common to be defensive, this is a skill we have honed for years.

This is the messiness of the process. It is never as linear as it is on paper or as clear as it is in our minds. We understand that a pivot may feel disruptive or even abrupt. We admire organizations that can take the time to reflect on the greater good for the users as opposed what the designers want. It can be difficult to separate personal aspirations from project aspirations.

 

Back from Camp SXSWedu

At the beginning of March, I spoke at SXSWedu in Austin, Texas on “In The Trenches with K-12 Design Thinking” with Trey Boden, Dan Ryder and Alyssa Gallagher. Together, we  made a diverse panel speaking about the nitty gritty, down and dirty secrets of doing design thinking in schools.

In the short 1-hour panel, we talked about everything from getting started, the challenges of make time and space for design thinking, the value of light touch design thinking and developing a culture to support failing up. 

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Being a part of the panel, always re-inspires me for the work that we are doing and reminds me how lucky we are to be thinking through some seriously wicked problems. As the consultant on the panel, I am humbled to be asked to be a part of the conversation and to be valued for an outsider perspective. It is a welcomed position to be in from when I first started being involved in education conversations.

The best part of being on this panel was the chance to sit alongside Trey, Dan and Alyssa. This group came together from our Twitter Chat community, every Wednesday night at 9pm EST we get together on the hashtag #dtk12chat and talk about everything from design thinking in elementary school, focusing on the process rather than the product to education and social change. Every time I join in, I know I am bound to have a fruitful conversation and catch up with old and new friends.

For many of us, SXSWedu was our first face-to-face meeting with a group of people who we have been talking to for nearly 8 months. This week quickly turned into the foundation of friendships and community that I hadn’t anticipated. The greatest conversations were the ones that happened outside of the conference usually over a table of delicious Austin food. I realized that this is what it must feel like to go to Summer Camp. You never want to miss a moment of hanging out and yet your brain is drained from the stimulation. It was amazing knowing that at any moment at a conference of over 3000 people a friendly face was never too far away.

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Our community is built on a culture of “Yes, and”, challenging assumptions and nurturing one another to fail up. I think this fostered connections and welcomed unexpected conversations simply because it was built on a foundation of design thinking.

We welcomed others to join in our chaos at a DTk12 Live from SXSWedu chat experience. It was too much fun being part of the The Show aka Dan Ryder as Oprah at SXSWedu and I think the very nature of being in the same place with Trey and Dan on the show to close off our excitement is something I will always remember and cherish.

Check out our madness:

 

 

SxSW Edu: In the Trenches with K-12 Design Thinking

This week Jennifer Chan & Exhibit Change are in Austin, Texas for the 4-Day SxSWedu conference.

This is a jam-packed week filled with some of the most energetic and innovative leaders from all aspects of the education system in North America. This week we’re looking forward to making new connections, exploring potential collaborations, and pushing the conversation of how to bring positive change through design thinking to the way we teach and learn.

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Starting off the week strong, Jenn joined 3 other speakers yesterday on the panel “In the Trenches with K-12 Design Thinking.”  Not only was it a great conversation about learning through failure and the challenges and opportunities of using design thinking, it brought to life many of the great relationships that have formed through the weekly #dtk12chat conversations.

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Stay tuned for more updates from #SxSWedu as the week unfolds. Also follow Jennifer Chan on Twitter to see the action as it happens.

 

TEDx Talk: The Awkwardness of Collaboration

Did you miss out on Jenn’s TEDx Talk earlier this month? Not to worry! We have the whole video right here.

 

For the 5th annual TEDx event at the YMCA Academy, Jenn’s talk was centred on the importance, and sometimes awkwardness, of collaborations. Jenn joined 9 other speakers from all facets of education to discuss the theme of EduMakers and sought to explore how might we create new connections between social innovators and educators.

With the YMCA Academy TEDx Talk under her belt, Jenn is heading to SXSW next week where she will be pushing forward the conversation of bringing design thinking into education. If you’re in Austin, TX for south-by you can see Jenn speaking on the March 3rd panel called “In the Trenches with K-12 Design Thinking.”

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Looking Back on GEM Design Lab 2

GroupChatWith Design Lab 1 completed back in November, we moved forward into our second Design Lab this past weekend with a goal to dive much deeper into service design territory. Specifically, we set out to explore how might we balance the needs and expectations of our two user groups: mentors and mentees.

Screen shot 2014-02-10 at 2.22.06 PMWatch a video recap of Design Lab 1

As usual, GEM was an amazing team to work with; the ladies really jumped into each activity and were able to generate lots of ideas and data for us to pour over in the days ahead. Iterating off of feedback from Design Lab 1, we structured the Design Lab 2 work to dig more into people’s expectations, interests and levels of customization for a mentor program. What contributed to the success of Design Lab 2 was our ability to pull out both individual opinions as well as what was the group consensus.

AdvisorsWe were happy to hear that the girls felt like their voices were being heard and that they genuinely helping to share the GEM program. It is also inspiring to see the GEM girls actively asking questions and provoking new thinking around how to evolve the exceptions of the mentorship program into a truly user-centred design. Can’t wait until Design Lab 3!

TEDx YMCA Academy: EduMakers

I feel honoured to have been asked to speak at the 5th TEDx event at the YMCA Academy this coming Saturday. I have attended 2 of the previous TEDx events hosted by the Academy and it’s always a welcomed source of inspiration to see the culture of dedication to learning and sharing that the Academy provides.

The TEDx YMCAA talk that has always stood out for me was by an actual student from the Academy who spoke about his experience of searching for, and eventually finding, a place where he wanted to learn. Having struggled with other schools, he liked the fact that YMCAA teachers respected you enough to let you call them by their first name and showed him that they genuinely wanted to get to know their students. He spoke of his experience at other schools where he went through the motions, did the homework but never felt it was worth his while to share what he had done with his teachers who, to him, didn’t seem to care at all about whether he was succeeding or not.  At the Academy, he’s always proud to show his work.

EdCampAnother TEDx moment that stands out for me also reinforced my understanding of how truly dedicated the Academy is towards making sure their students have a chance to succeed. It was an unscripted moment when halfway through the event, the Head of School Don Adams made an apology to 2 of his students. These 2 students were originally scheduled to talk at TEDx but both students had decided that it was too much pressure to speak. In a show of empathy, Don felt like he had asked a lot of them and he now owed them a great deal of respect for agreeing and having the courage to say they weren’t ready. He wasn’t worried about disappointing the crowd but mending his relationships with his students.

It was this passion and dedication to Don’s students that brought us to hosting Islands of Excellence, an education conference within the Academy and why we continue to work on our relationship with the school.

This Saturday at TEDx, I will be speaking about The Awkwardness of Collaboration. Here is a short blurb:

The Awkwardness of Collaboration

We have all been there, at the crossroads of trying to approach the conversation of how we are going to work together, facilitate our mutual success and wanting to tie each other up with rubber bands. There is a delicate balance to strike in the zone of playing nice, giving time to build trusting relationships and navigating how much to push one another. If at the root of it all, collaboration is meant to be greater at its sum then how might we question, provoke and evolve through the process?

Be a part of the conversation.

Twitter @ymcaacademy #TEDxYMCAAcademy #TEDx

A Reflection on Design Lab 1 with GEM…

Just over a year ago I met Rochelle, the Founder and Executive Director of Girls E-Mentoring (GEM) and we started a discussion about what the GEM program would look like. After an initial conversation about what mentorship looked like and how it might look like for GEM, I posed a question about what GEM might look like if the girls who would ultimately be in the program designed it?

And so we begin…

“GEM’s mission is to mitigate the adverse effects of poverty through electronic mentorship. Our vision is to bridge a social divide between at-risk girls and high-achieving women to motivate the next generation of leaders, innovators and mothers to reach their full potential no matter where they started. “

11226534856_bf3b7dc83fIt all starts with empathy.

We hosted our first Design Lab with 18 girls at the Flemingdon Neighbourhood Services. This was our second time meeting the girls, but the first time we were really digging into figuring out what GEM might be. We spent a short amount of time doing a lot of work. The goal for first phase of the design process is to learn more about the people at the centre of GEM.

Design Lab 1 was intended to start exploring what the girls are interested in, know more about personalities in the room, aspirations and specifically pains and gains in the immediate and long term. Following the Design Lab, we met with GEM’s Advisors to further dive into some of the themes that are coming up and were met with some design challenges coming from the perspectives of mentees and potential mentors. This is a great reminder of why we are actually doing this. The design process is revealing the elements that we need to spend more time thinking about.

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Moving forward from Design Lab 1 and the Advisors’ meeting, we will be spending time unpacking all the insights and trying to gain clarity moving into Design Lab 2 in February.

All this to say, we are still learning and that is why this is so much fun!