Tune Up

Our Tune Up Experience Tackling Accessibility

Posted on November 2, 2014November 3, 2014 by Terrence Ho

Last year, we hosted a Tune Up Workshop with Equal Grounds. Tune Up, is a hands-on design workshop taking ideas to action while practicing how to co-design solutions with users. For Tune Up last year, we had 20 practicing design thinkers and 4 people from Equal Grounds participate in designing 4 possible ways that Equal Grounds could offer services and get their enterprise off the ground. Here is a blog from Co-Founder, Terrence Ho.

It’s been almost a year since we participated in the Exhibit Change Tune Up back in December 2013.

Equal Grounds started in 2013 a few years after my brother Torrance graduated from college and could not find employment. We decided that if employers were not willing to provide opportunities we would create opportunities for him instead. After prototyping different things that he could do from data entry for small businesses to running a petition campaign, we were contacted by a family friend that heard about our project and wanted her son to be involved who also has muscular dystrophy. That’s when I realized there are many more individuals that are impacted besides my brother and his friend.

We brought our team to Tune Up because we felt we needed clarity in our direction and whether what we are tackling and our problem definition of “how do we create employment opportunities for people with disabilities” is actually true or a problem that doesn’t exist.

There were four key concepts that came out of Tune Up:

Internship Concept – whereby a company brings on an individual with accessible needs into their workplace for a short period of time or on a small project to see of there’s a fit.
Accessibility Website – as a source for information on AODA and consulting services.
Accessibility Centre – where individuals with disabilities can work from, with on site attendants to allow persons to work remotely for other companies and have proper care. It was even suggested that we have a remote site in a warmer climate of Florida!
Accessibility Association and Awards – bringing together all organizations working on employment and accessibility and awarding other organizations and companies that have achieved and gone beyond the Accessibility for Ontarians with Disabilities Act (AODA) standards.

What these concepts from the design thinkers that day did for us is validate our concepts that we were testing and have thought about.

Nine months after Tune Up this is where we are, still tackling the opportunity of “how can we create employment opportunities for people with disabilities?” There are three key initiatives we are focused on:

1) Inclusive Consulting: We designed and pitched an accessible consultancy at the Emerging Leaders Network (ELN) Studio and Showcase where we received positive feedback from the panel. Our main focus is to provide AODA audits, training and strategic/metric development. This has spun into its own entity called Employable Accessible People. We are currently building our team of consultants as we gear up for our first client.

2) Arts and Socialization: We’ve also been prototyping a wheelchair dance and theatre program for the last seven months. With eight core members we continue to adjust our program to meet our member’s needs. We teach everything from line dance and salsa to improv activities. We were recently invited to participate in the opening ceremonies of the ParaPan Am Games in 2015. We are very excited with this opportunity and continue to look for more individuals with mobility needs to join our wheelchair/scooter dance and theatre program.

3) Writing and Awareness: Our third endeavor is our Enables Me network around raising awareness through writing. We have a team of writers sharing their personal experiences and to report on accessibility news locally and abroad on topics from sports, work, travel and technology. You can read the stories at:

Our objective is to become a go to source for accessibility stories and information online. We continue to look for writers that want to share their personal experiences and to report on accessibility news.

As you can tell our work continues to evolve well after Tune Up, we are thankful for the opportunity to have the minds of so many thoughtful and experienced individuals that day.

— Terrence

A HUGE thank you to Terrence for recounting this story for us to share.

Presenting: CatalystsX, Our February Tune Up Project

Posted on January 27, 2014September 3, 2014 by Colin Lacey

Our first Tune Up for 2014 is coming up on Saturday, February 22. We are excited to grow our Tune Up community and have great news about our challenging February Tune Up project.

Presenting: CatalystsX!

Cx is a community of people building a culture of personal & systems transformation towards a better future. Cx acts as a shared platform for change agents across Canada working towards transforming the future.

The February Tune Up project will explore the challenges of engaging and sustaining a network of social innovators across Canada, both online and offline.

Ready to start putting your design-thinking knowledge into action? Register here.

About Tune Up

Tune Up is hands-on design thinking applied to a real world wicked problem. Anchoring the conversation in reality, the workshop engages both an organization with an identified problem as well as individuals eager to practice and experience the design-thinking process. The ultimate goal for Tune Up is to expose both the organization and the designers to the design thinking process and facilitate collaborative learning.

Click here for more information on Tune Up.

Come practice with us.

Posted on January 22, 2014September 3, 2014 by Jenn Chan

Exhibit Change is a community of designers working to solve real world problems where they are happening.

In our Design Thinking for Impact portfolio we are focused on working with individuals learning and practicing design thinking. We think that there are crucial lessons and principles that lend themselves to solving the complex problems that we face today. We offer a variety of workshops to keep you practicing, including Tune Up & DT4i.

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With Tune Up, we are working with organizations and individuals learning design thinking together. Individuals are practicing their design thinking skills on an organization’s real problem. The organization is exposed to fresh ideas, a new community to be accountable to and a slew of next steps to pursue. Tune Up is a 1 day workshop.
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In DT4i, we are working with individuals dedicated to practicing the process of design thinking in the safety of risk-free collaboration and coaching. The individuals attending DT4i workshops will get the opportunity to go through the design process twice to gain skills in user-centric approaches and prototyping. DT4i is a 2 day workshop.
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Coming to our workshops, you will get a chance to:

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[tab title=”DESIGN THINKING”]Thinking and solving problems using the design-thinking process means approaching a challenge through empathy, prototyping and iterating solutions. It is your opportunity to really spend time looking at the challenge from new and different perspectives.[/tab]
[tab title=”PRACTICE, PRACTICE, PRACTICE”]The magic to design thinking is learning by doing, and doing it over and over again to learn from your own mistakes.[/tab]
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We promise you will be able to walk away with these experiences:

Hands-on & intensive collaboration with stakeholders
Safe space to test out ideas and assumptions
Intentional focus on balancing task and team dynamics
Bias towards action and prototyping concepts
Encourage active participation and roles for different leaders and champions

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What to expect at each of our workshops:

All workshops can be customized to suit your needs. Interested in how we can bring our workshops to you and your group? Let’s chat! designthinking@exhibit-change.com

	Rapid-Fire	Tune-Up	DT4i	Design Labs
Timing	2 to 3-hours workshop	1 day workshop	2 day workshop	3 to 5 days
# of Participants	12 – 30 designers	One organization + 12 designers	12 – 20 designers	16 – 24 designers
Description	Fast-paced facilitated introduction to design thinking, working collaboratively to solve a relatable wicked problem	Working closely with an organization’s “how might we”, designers will practice design thinking on a real world wicked problem	Designers will spend 2 days practicing the design thinking process twice to get a sense of iteration & ideation	Immersive design thinking process, working through a wicked problem directed towards an implementation strategy
Suitable for	Introduction to Design Thinking Team Building	Focus on Creative Problem Solving Introduction to Co-designing Practicing Design Thinking with Users	Focus on Empathy Studio environment Focus on human-centered solutions & prototyping	Co-created solutions with stakeholders Focus on empathetic collaboration & integrated feedback

Designing with Consequences: Reflections on Tune Up

Posted on December 17, 2013September 3, 2014 by Colin Lacey

Last week we hosted our first ever Tune Up with much success. Working with Equal Grounds, we were able to bring 11 Design Thinking practitioners together with 4 Equal Grounds team members to work collaboratively to unpack, explore and design potential services to deliver.

To help focus the group and maximize our collective work, the central question that was put forward by Equal Grounds was:

How do we create employment inclusion for people with disabilities?

Diving into the conversation, it was quickly obvious the effect of using a real-world problem was having on our designers. Unlike a typical DT4i training workshop where the focus is more on practising tools & processes in a sandbox environment, Tune Up is intentionally set up to challenge your assumptions; both the stakeholder and designers are collaborating on prototype solutions as well as challenging each others biases in defining the actual problem.

In the morning, we definitely had to take the time for Equal Grounds’ team members to connect with designers, creating a safe space that paid recognition to mutual fears of failure, of saying the wrong thing or to individuals not having all the right answers. Without underscoring the importance of empathy in the design-thinking process, moving forward into defining the problem and designing solutions risked moving the focus towards the designers’ biases. Tune Up really is a workshop where you get a chance to design with very real consequences.

The empathy phase of the design-thinking process is an important step that in foundational in defining what is the actual problem instead of moving instinctively into defining solutions. Remaining in the problem longer allows you to figure out what you don’t know and what information you need to move forward. This may take more time upfront and can feel really messy at times, but by doing so, it will ensure whatever prototype that ends up being implemented is more likely to be relevant to a very important stakeholder: the user.

With our first Tune Up under our belt, we are excited for the next one happening in February. We learned a lot from the December 7 workshop, both in how to deliver a great Tune Up as well as the amazing value design thinking brings to real world, wicked problems.

If you want to know how you can get involved in the next Tune Up, stay posted in the new year for when we announce the next Tune Up project. In the meantime, make sure to sign up for our newsletter.

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[section title=”ABOUT TUNE UP”]Tune Up is hands-on design thinking applied to a real world wicked problem. Anchoring the conversation in reality, the workshop engages both an organization with an identified problem as well as individuals eager to practice and experience the design-thinking process. The ultimate goal for Tune Up is to expose both the organization and the designers to the design thinking process and facilitate collaborative learning.

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Heads Up! Tune Up!

Posted on November 5, 2013September 3, 2014 by Jenn Chan

We are excited to be launching a new initiative called Tune Up!

Tune Up is hands-on design thinking applied to a real world wicked problem.

Lately, we’ve been meeting so many individuals and organizations looking to get a bigger taste of design thinking in safe place to practice the cool tools and techniques. Which got us thinking: how might we provide a great experience for what the design-thinking process is really like in action? And voila! Tune Up was born!

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[section title=”INDIVIDUALS”]Tune Up is a great opportunity to put design thinking into practice on a real world wicked problem. Leading up to as well as during the workshop, a featured organization will provide you with some research and context to guide you as you tackle the day’s design challenge with our other Tune Up designers. Very much in the spirit of co-creation and human-centred design, this is a great change to work on articulating your unique perspectives and deliver an action-oriented plan that will definitely have real-world consequences. [/section]
[section title=”ORGANIZATIONS”]Tune Up is a great way to shed some light on a challenge you and your team are facing by bringing to forward to a room full of eager design-thinking practitioners. With your team of 4, you get a change to frame the design challenge for the day as well as be present and part of the conversations to provoke the Tune Up designers into prototyping potential approaches. [/section]

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The ultimate goal for Tune Up is to expose both the organization and the designers to the design thinking process and facilitate collaborative learning.

The first Tune Up is happening on December 7, 2013. We plan on hosting a Tune Up with a new feature organization every 3-4 months.

Want to know how you or your team can get involved in Tune Up? We would love to hear from you!