The Value of a Pivot

Often, we set out with a plan in mind and it seems crystal clear exactly how we are going to make that idea happen. In our minds, we have probably been playing with this idea in different forms and sometimes just saying it out loud can take it in an entirely different direction.

13127049044_d9bdb3a598_cWe work in complex problems and sometimes find ourselves as the ones who have to say, “hold on… what are we actually trying to achieve here?”

This is an extremely difficult conversation to have especially when it feels like forward is the only way to go. We have all been on a project where the bias to take action is imperative, time is of the essence, everything around you seems to be saying yes, yes, yes and yet this is the moment when reflection and feedback serve the greatest purpose.

The value of a pivot:

  • Take a pause;
  • Reflect on how you got here;
  • Question the process;
  • Develop a strategy to the strategy; and
  • Fundamentally challenge your assumptions.

Find your repurpose.

It feels simpler to listen to everyone that is agreeing and seek kind feedback to justify what you are doing. The complexity is looking for respectful and challenging feedback for an opportunity to react and pivot.

Momentum can be dangerous, as it pushes you in the only direction it can. 

Let’s not kid ourselves, we are huge fans of bringing outrageous ideas to fruition, that is how we ended up doing a Nuit Blanche exhibit in a truck and a ball pit in a park. We love to play with making ideas happen and undeniably we learn greatly from these ideas.

So, sometimes it is awkward to be seen as the one driving towards action and simultaneously having to put the breaks on.

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It may feel like taking a pivot is going sideways or even worse backwards, but we strongly value the role and position of being able to embrace this moment and push beyond it. It is an opportunity to fail up (push to, through and beyond failure) to be able to see what you are learning and what you need next.

It takes great strength to be able to acknowledge what didn’t work. 

We appreciate that is difficult to both give and receive feedback, especially with every intention of being empathic and vulnerable. (I know that I am trying to work on this.) It is common to be defensive, this is a skill we have honed for years.

This is the messiness of the process. It is never as linear as it is on paper or as clear as it is in our minds. We understand that a pivot may feel disruptive or even abrupt. We admire organizations that can take the time to reflect on the greater good for the users as opposed what the designers want. It can be difficult to separate personal aspirations from project aspirations.

 

DT4i: Solving Complex Problems with Stakeholders

Last week was an incredible event-filled week that started off with our 2-day workshop DT4i: Solving Complex Problems with Stakeholders.

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As DT4i got underway, it was quickly obvious that we had convened a really interesting group that guaranteed that our participants would be bumping into the many assumptions common in their own work environment. This silo-busting group included educators, social innovators,  front line non-profit workers, municipal staff and provincial public servants.

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Using the theme of “ice cream & social enterprise” as the central challenge, the group divided up into teams to begin driving through the design-thinking process. Beginning with the critical, and sometimes the most awkward step, we find that the amount of time that any teams spent in the empathy phase will often determine the dynamics of the team, the work flow and ultimately the creativity in the outcomes of the process.

To help with the storming, forming and norming of the new project teams, we asked the workshop group to stop often to reflect on where they think they were in the process framed in our Task, Team & Self exercise. The first assumption of the day we helped to challenge was the expectation that feedback is useful for a later time or simply to reflect upon. Once gathering and compiling the room’s thoughts on the fly, we brought back the data and gave each team the opportunity to take ownership of their reflection and implement the feedback in realtime. The first piece of feedback was the need to set ground rules of how each team will work together to make sure everyone could brainstorm openly and generate.

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Also, moving through the process not once but twice over the two days allowed each participant to be pushed out of their comfort zone, reflect upon what had happened and figure out what they would do differently… and then do it all over again. The benefit of coming to DT4i is not just the opportunity to identify and challenge your assumptions that we all bring into problem defining & framing but our ability to pivot our thinking and work plan based on real time feedback.

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Check out the conversation that happened over on Twitter and find out when you can join us at our next event.

 

Presenting: CatalystsX, Our February Tune Up Project

Our first Tune Up for 2014 is coming up on Saturday, February 22. We are excited to grow our Tune Up community and have great news about our challenging February Tune Up project.

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Presenting: CatalystsX!

Cx is a community of people building a culture of personal & systems transformation towards a better future. Cx acts as a shared platform for change agents across Canada working towards transforming the future.

The February Tune Up project will explore the challenges of engaging and sustaining a network of social innovators across Canada, both online and offline.

Ready to start putting your design-thinking knowledge into action? Register here.

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About Tune Up

Tune Up is hands-on design thinking applied to a real world wicked problem. Anchoring the conversation in reality, the workshop engages both an organization with an identified problem as well as individuals eager to practice and experience the design-thinking process. The ultimate goal for Tune Up is to expose both the organization and the designers to the design thinking process and facilitate collaborative learning.

Click here for more information on Tune Up.

Engagement in a Ball Pit

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This summer the Exhibit Change team got really excited to throw a ball pit event. Yes, you read that correctly. An event with a ball pit. Why? Well, where to begin…

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If you live anywhere in Toronto, it would almost be impossible to have never seen the development proposal white boards announcing a potential new development project and spelling out details for upcoming community consultation meetings.

If you have ever dared to venture into one of these community consultation meetings, it is arguably an alienating experience that is a mix of posturing and politics set up in a conference room somewhere. You will soon discover that any opportunity to participate in the decision making process in your neighbourhood has been diminished to reading presentation slides and filling out feedback forms.

Which begs the question: why is the standard for community consultation in Toronto not anywhere close to authentic engagement?

Community engagement is a catchy phrase to throw around, and at its essence requires a culture where citizens have greater decision making powers beyond the occasional opportunity to cast a vote. If we, as a city, want community engagement then we very much need to start building this culture of participation.

So how do we begin to create a culture of community engagement? We at Exhibit Change decided that it might start with a ball pit.

 

If we want to build a culture of citizen participation, we need to start learning who we share this community with on a daily basis. Which, naturally, is uncomfortable. We all have our circle of family, friends and co-workers, but when it comes to the people we share a building with, wait at the same TTC stop every morning, or buy vegetables at the same market, it’s easier to keep a distance.

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The Ball Pit project seeks to challenge that, if only for an afternoon. For our first event, we set up shop in a park and asked perfect strangers to jump into the pit and to start a conversation with someone they have never met. Sounds challenging? At first, yes. But the results were amazing.

As with our other work in design-driven community engagement, we know that true learning begins once you get people a little uncomfortable and then helping them move beyond that. On that sunny summer Saturday, we met enterprising cheese salesmen who connected with a stranger in ball pit about growing up in New Brunswick. Another set of strangers talked in length about whether coyotes were cool animals to have in the city or a real problem. Most people we met call Toronto their second home.

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As we explore this new venture, we want to give props to the Soul Pancake team who inspired us to do something awesome with a ball pit. Thanks!

Designing with Consequences: Reflections on Tune Up

Last week we hosted our first ever Tune Up with much success. Working with Equal Grounds, we were able to bring 11 Design Thinking practitioners together with 4 Equal Grounds team members to work collaboratively to unpack, explore and design potential services to deliver.

To help focus the group and maximize our collective work, the central question that was put forward by Equal Grounds was:

How do we create employment inclusion for people with disabilities?

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Diving into the conversation, it was quickly obvious the effect of using a real-world problem was having on our designers. Unlike a typical DT4i training workshop where the focus is more on practising tools & processes in a sandbox environment, Tune Up is intentionally set up to challenge your assumptions;  both the stakeholder and designers are collaborating on prototype solutions as well as challenging each others biases in defining the actual problem.

In the morning, we definitely had to take the time for Equal Grounds’ team members to connect with designers, creating a safe space that paid recognition to mutual fears of failure, of saying the wrong thing or to individuals not having all the right answers. Without underscoring the importance of empathy in the design-thinking process, moving forward into defining the problem and designing solutions risked moving the focus towards the designers’ biases. Tune Up really is a workshop where you get a chance to design with very real consequences.

The empathy phase of the design-thinking process is an important step that in foundational in defining what is the actual problem instead of moving instinctively into defining solutions. Remaining in the problem longer allows you to figure out what you don’t know and what information you need to move forward. This may take more time upfront and can feel really messy at times, but by doing so, it will ensure whatever prototype that ends up being implemented is more likely to be relevant to a very important stakeholder: the user.

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With our first Tune Up under our belt, we are excited for the next one happening in February. We learned a lot from the December 7 workshop, both in how to deliver a great Tune Up as well as the amazing value design thinking brings to real world, wicked problems.

If you want to know how you can get involved in the next Tune Up, stay posted in the new year for when we announce the next Tune Up project. In the meantime, make sure to sign up for our newsletter.

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[section title=”ABOUT TUNE UP”]Tune Up is hands-on design thinking applied to a real world wicked problem. Anchoring the conversation in reality, the workshop engages both an organization with an identified problem as well as individuals eager to practice and experience the design-thinking process. The ultimate goal for Tune Up is to expose both the organization and the designers to the design thinking process and facilitate collaborative learning.

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A Reflection on Design Lab 1 with GEM…

Just over a year ago I met Rochelle, the Founder and Executive Director of Girls E-Mentoring (GEM) and we started a discussion about what the GEM program would look like. After an initial conversation about what mentorship looked like and how it might look like for GEM, I posed a question about what GEM might look like if the girls who would ultimately be in the program designed it?

And so we begin…

“GEM’s mission is to mitigate the adverse effects of poverty through electronic mentorship. Our vision is to bridge a social divide between at-risk girls and high-achieving women to motivate the next generation of leaders, innovators and mothers to reach their full potential no matter where they started. “

11226534856_bf3b7dc83fIt all starts with empathy.

We hosted our first Design Lab with 18 girls at the Flemingdon Neighbourhood Services. This was our second time meeting the girls, but the first time we were really digging into figuring out what GEM might be. We spent a short amount of time doing a lot of work. The goal for first phase of the design process is to learn more about the people at the centre of GEM.

Design Lab 1 was intended to start exploring what the girls are interested in, know more about personalities in the room, aspirations and specifically pains and gains in the immediate and long term. Following the Design Lab, we met with GEM’s Advisors to further dive into some of the themes that are coming up and were met with some design challenges coming from the perspectives of mentees and potential mentors. This is a great reminder of why we are actually doing this. The design process is revealing the elements that we need to spend more time thinking about.

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Moving forward from Design Lab 1 and the Advisors’ meeting, we will be spending time unpacking all the insights and trying to gain clarity moving into Design Lab 2 in February.

All this to say, we are still learning and that is why this is so much fun!

 

 

 

 

ECOO 2013 Bingo

I am heading to ECOO later today and presenting tomorrow. While watching some of the twitter conversation. I am inspired from Audrey Watters work at #SXSWedu and figured I would take it upon myself to see where I could contribute some reality gaming to the conference.

Let’s see what happens and what I might learn from this experiment.

If you are around at ECOO tomorrow, come check out my panel with Andrew Campbell on “How Technology Can Break Down The Walls of School?

Play along via twitter at #ecoo13 or face-to-face 🙂

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Learning at //fuse 13

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Over 2 days, 100 educators from 10 different States gathered together at Mount Vernon Presbyterian School in Atlanta, Georgia for an intensive design thinking workshop.

The design challenge: How might we improve the first week of school? 

Earlier this year, at EduCon in Philly, I had the opportunity to connect to two amazing educators who are just as enamoured with design thinking as we are. Mary Cantwell is the coordinator for the Centre for Design Thinking at Mount Vernon Presbyterian School and Greg Bamford is the co-founder of Leading is Learning, these two made me feel more than welcome as part of the facilitation team.

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What is Fuse? “Fuse is the circuit that sparks new action. It’s the fusion of two people working together to make something new.” Together, Mount Vernon Presbyterian School and Leading is Learning created a jam-packed two day adventure to bring educators through the process of design thinking and the task and maintenance of team work. It was a lovely blend of learning the complex process of solving for wicked problems while navigating the complexity of working with people you don’t know on wicked problems. It honoured the fact that as learners, we are used to a certain level of comfort and in this case we were purposely putting you in an uncomfortable space.

As part of the facilitation team, I got to learn and share with a team who are practicing and doing everything they can to spread design thinking throughout education and to co-facilitate with Scott Sanchez, Stanford d. school instructor was simply phenomenal. I am thankful for Mount Vernon’s open and collaborative approach to //Fuse. It was clear that we were learning together and that we were all facing similar challenges that we didn’t have the answers to. I specifically remember our facilitation meeting after the first day and the time we spent going over the participants experience, the iterations we need to make to build their learning experience and our reflections as a team and as individual facilitators.

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I was honoured to be a co-facilitator of the Empathize phase. At Mount Vernon, they have adapted the design thinking process to work for their whole school. They use D.E.E.P – discover, empathize, experiment, produce. Empathize is the phase where they get to know their user. It is hugely important that participants make the shift of seeing themselves as users towards seeing themselves as designers. This is the part that I find most people struggle with and the fog continues as you move into defining your “Point of View” and coming up with your own “How Might We”. Together with figuring out your team, going through the process while trying to connect and relate to your design challenge; this is the combination for a tiring day 1 and I am always grateful when everyone still shows up for day 2.

Being part of //Fuse was seriously so rewarding. To see a school that has embraced design thinking for nearly 5 years, go to Georgia to meet fellow #dtk12 educators and really get to build a lasting bond.

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Benefits of Creative Tuition

We hold a variety of workshops all year long, some on our own and some with partners. There is one thing in common with them all. We are entirely open to creative tuition. So, what is creative tuition you ask? At its most basic form, creative tuition is a financial model to keep our workshops accessible.

Creative Tuition works off a few basic principles:

  • Pay what you can and a little bit more
  • Value what you get
  • Offer your skills

So, it is essentially a hybrid of bartering, PWYC and a self-reflection exercise.

We put a lot of careful consideration to how much we charge for our workshops, it is a calculation of time and effort put into planning, designing and facilitating along with the hard costs of supplies, food and room bookings. We are honoured when someone shows interest in our workshop but are not able to pay the full fee. This is where creative tuition comes into effect.

We ask everyone to consider a few things:

  1. How much do you think this workshop is worth to you?
  2. What are you willing to offer?
  3. What do you think you will gain?

And, we ask you to consider this carefully. If you are asking for others to give to you, you are likely a person who gives a lot too. This is a trend that is perpetuated through the community and someone is always losing. There are always people who take more than they give and vice versus.

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We believe that this reflection process will return to us the participants that truly see a place for themselves in the workshop and will in turn be able to contribute what they have to offer to us and to the group in a way that is clearer because they have personally decided what their time is worth. This policy is not a hard and fast rule. However, we have seen a difference in participation from individuals who take the time to gather their thoughts and submit a proposal that is reflective of our work and theirs.